You order a pair of sneakers on Size, you receive the package three days later, everything is fine. Your neighbor does the same thing and waits two weeks before contacting customer service. These two experiences coexist on the same review platforms, sometimes just days apart. Understanding the true value of customer reviews on Size requires looking beyond the displayed stars.
Size Physical Stores and E-commerce: Two Distinct Reputations
A point rarely addressed in French analyses concerns the perception gap between Size physical stores in the UK and the online shop. The Google Maps listings for certain locations (Carnaby Street, Manchester Market Street) show feedback that focuses more on the welcome, advice, and availability of models.
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Online, comments focus on delivery, the size received, and the responsiveness of customer service. This discrepancy skews the overall perception of the brand. The in-store reputation is often better than that perceived through e-commerce, because logistical irritants (delay, damaged package, size error) simply do not exist in-store.
When you read an overall score on Trustpilot or iGraal, keep in mind that these platforms almost exclusively aggregate online shopping experiences. The customer reviews on Size therefore mainly reflect the logistics chain, not the quality of the products sold.
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Reviews on Size: How to Spot a Reliable Return
Have you ever noticed that some reviews strangely resemble each other? A short text, a maximum rating, and a mention of the cashback received. On platforms like eBuyClub or iGraal, a significant portion of the reviews focuses less on the product or service than on the discount mechanism.
A review that mentions the ordered pair, the chosen size, the actual delivery time, and the condition of the package upon receipt is more valuable than a generic comment. Here are the concrete signals to check:
- The review mentions a specific product (brand, model, size) and not a vague phrase like “very satisfied with my purchase”
- The delivery time is quantified or time-bound, allowing for comparison with your own geographical situation
- The author describes a problem encountered and the response received from customer service, testing the reliability of the support
A detailed review about a resolved issue is worth more than ten perfect ratings without context. Feedback that describes a size exchange or a refund provides a much clearer picture of how Size actually operates.
Size Delivery and Returns: The Real Points of Friction
The majority of negative reviews on Size revolve around two topics: delivery time and return management. Positive testimonials often mention receiving items within a few days, a well-packaged parcel, and shoes that match the description.
The problem focuses on cases where something goes wrong. A poorly handled return, a delayed refund, a size unavailable after ordering. These situations generate very negative reviews that weigh heavily on the overall rating.
Recourse in Case of Dispute with Size
Few French-speaking buyers know this, but Size participates in the alternative dispute resolution (ADR) scheme in the UK, via Resolver and the retail ombudsman (RetailADR, managed by CEDR). This mechanism offers a structured recourse in case of non-delivery or non-compliant products.
For a French customer, this system remains accessible but less known than local consumer mediation. In practice, going through Resolver allows you to formalize a complaint when customer service is no longer responsive.
Omnibus Directive and Authenticity of Reviews on Size
Since updating its terms and conditions in 2024-2025, Size explicitly incorporates the requirements of the European Omnibus Directive. This regulation requires online merchants to clearly indicate whether the published reviews are verified and by what method.
In practice, Size’s online review policy now specifies how comments are collected and moderated. This is a transparency indicator that differentiates serious brands from sites where anyone can post anything without purchase verification.
Before trusting an overall rating, always check:
- If the review platform indicates “verified purchase” or equivalent next to the comment
- If negative reviews are visible and not deleted, a sign that moderation does not only filter out critiques
- If the volume of reviews is sufficient to be representative (a few dozen reviews do not depict a reliable trend)
Price and Quality: What Reviews Don’t Always Say
The quality of items sold by Size (Nike, Adidas, Carhartt, New Balance) depends on the brands themselves, not the retailer. Size is an authorized distributor, not a manufacturer. Reviews that criticize the quality of a pair of shoes sometimes confuse the product with the platform.
Regarding price, Size positions itself in the average range of specialized sneaker retailers. Discrepancies mainly appear during promotions, where combining discount codes and cashback can make the purchase genuinely advantageous compared to buying in a physical store.
The reliability of Size is not summed up by a score out of five stars. It is reflected in the recurrence of positive feedback on size conformity, in the transparency of its review policy, and in the existence of a formal recourse in case of dispute. A buyer who filters verified reviews and ignores comments without concrete details gets a much more accurate picture of what this brand is truly worth.